WhatsApp also said that businesses usually pay for the right to use the platform to reach customers, and that is one of the reasons that WhatsApp is able to provide its app for free. The main features of WhatsApp will remain as private as before. Of course, it’s not as private as some users might think- WhatsApp has started sharing some personal information like phone numbers and profile photos with Facebook in 2016 to improve friend recommendations and ads on the app.
WhatsApp is likely apologetic in this redo of its policy change. It did not explain what was changing well enough to users, and it owns up to that.
But WhatsApp took a dig at other companies that welcomed the exit from WhatsApp prompted by the policy saying, “During this time, we understand some people may check out other apps to see what they have to offer. We have realized that some of our competitors have tried to get away by claiming they can’t see people’s messages though; we know that if an app does not provide end-to-end encryption by default that means it can read user messages. We strive to be thoughtful and we will continue to develop new means and methods of meeting these responsibilities.”
WhatsApp is indirectly referring to Telegram, an app that, along with Signal, seemed to benefit from the confusion over what was changing in WhatsApp. Telegram has been dealing with its own criticism over not offering end-to-end encryption by default.