Microsoft Admits that Human Contractors can Listen to Skype and Cortana Audio
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Microsoft Admits that Human Contractors can Listen to Skype and Cortana Audio

Recently media reports revealed that Microsoft uses human contractors to review audio recordings of Skype and Cortana users. After the reports came out, Microsoft has amended its privacy policy. The changes to the policy of Microsoft’s Skype VoIP software and its Cortana voice AI were spotted by Motherboard. The news outlet was also first to report that contractors working for Microsoft are listening to personal conversations of Skype users.

A section in the policy on how the company uses personal data now reads, “Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of a small sampling of voice data.”

In recent weeks, multiple tech giants have been busted for weak privacy policy. There is a need for them to upgrade how they handle data and refrain human contractors from hearing personal and sensitive information.