Social Media

Twitter Launches New Process for Reporting COVID Misinformation

Twitter has introduced a new test feature that allows users to report misinformation they run into on the platform, flagging it to the company as “misleading.” The test will roll out starting today to most users in the U.S., Australia and South Korea.

In the new test, Twitter users will be able to expand the three dot contextual menu in the upper right corner of a tweet to select “report tweet” where they’ll be met with the new option to flag a misleading tweet.

The next menu offers users a choice to specify that a tweet is misleading about “politics,” “health” or “something else.” If they select politics, they can specify if the misleading political tweet pertains to elections and if they choose health they can flag a misleading tweet about COVID-19 specifically.

The intention is to give users a way to surface tweets that violate Twitter’s existing policies around election and pandemic-related misinformation, two topics it focuses policy and enforcement efforts around. The user reporting system will work in tandem with Twitter’s proactive systems for identifying potentially dangerous misinformation, which rely on a combination of human and automated moderation.

For now, users won’t receive any updates from the company on what happens to misleading tweets they report, though those updates could be added in the future. Twitter has added a way for users to report election-related misinformation before, though previously those options were temporary features linked to global elections.

While the new reporting feature will be available very broadly, the company describes the test as an “experiment,” not a finished feature. Twitter will observe how people on the platform use the new misinformation reporting tool to see if user reporting can be an effective tool for identifying potentially harmful misleading tweets, though the company isn’t on a set timeline for when to fully implement or remove the test feature.

For now, Twitter doesn’t seem very worried about users abusing the feature, since the new user reporting option will plug directly into its established moderation system. Still, the idea of users pointing the company toward “misleading” tweets is sure to spark new cries of censorship from corners of the platform already prone to spreading misinformation.

That process will also sort reported tweets for review based on priority. Tweets from users with large followings or tweets generating an unusually high level of engagement will go to the front of the review line, as will tweets that pertain to elections and COVID-19, Twitter’s two areas of emphasis when it comes to policing misinformation.

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