Samsung is emailing customers to cancel all pre-orders for Galaxy Fold. As a compensation, Samsung is offering customers a $250 credit for the Samsung store. A Samsung representative confirmed that the company is cancelling all Galaxy Fold pre-orders placed online through Samsung. The news comes just weeks before its launch in the US.
In the emails, Samsung said, “We are taking the time to rethink the entire customer experience. Ensuring that you have the best possible experience with this revolutionary new technology is our top priority.” The emails also stated that the company is rethinking the entire process, including purchasing, unboxing, and service for the Fold. However, much details as to the specific reason weren’t provided.
A Samsung representative also highlighted the recently announced “Galaxy Fold Premier Service” that Samsung will be offering for the Fold and promised more details will be disclosed closer to launch. The new Galaxy Fold will be available on September 18th in France, Germany, Singapore, and the UK; and “in the coming weeks” in the US (rumored to be September 27th).