Sony has announced that it is pulling Cyberpunk 2077 from the PlayStation Store and offering full refunds for anyone who bought the game from the digital storefront. Users who want to start the refund process, you will have to sign into your PlayStation account to submit a request.
However, Sony said it is “aware some users are experiencing issues” accessing the refund form.
Cyberpunk 2077 has already been removed from the PlayStation Store for many users on their PS5s, and the game doesn’t come up in a search for “Cyberpunk 2077” on the web version of the store. Following older, online listing links to the game will show its store page, but with the option to wish list it only.
While Cyberpunk 2077 has only been out for a week, players have found that the game is riddled with bugs. The game is quite prone to routine crashes and a number of distracting visual glitches, although it looks and performs well in backwards compatibility mode on the PS5. However, on PS4, the game fares a lot worse, many players reported poor performance, low framerate, and texture pop-in.
CD Projekt Red posted a note to its investor website disclosing Sony’s decision, said: “The decision [to disclose Sony’s decision] was undertaken following our discussion with SIE [Sony Interactive Entertainment] regarding a full refund for all gamers who had purchased Cyberpunk 2077 via PlayStation Store and want a refund at this time. All copies of the game previously purchased digitally on PlayStation Store remain available for use by their respective buyers. Gamers can still buy physical versions of the game in retail and mail order stores. All copies, whether digital or physical, will continue to receive support and updates from the Company.”
The move comes days after Cyberpunk 2077 developer CD Projekt Red said people unsatisfied with their purchase on the PS4 or Xbox One should request a refund. However, due to Sony’s stringent refund policy, people who bought digital versions of the game from the PlayStation Store were unable to get refunds. Players who bought the Xbox One version of the game have reported better luck with Microsoft’s more generous refund policy.
It’s unclear when Sony plans to return Cyberpunk 2077 to the PlayStation Store; the company’s note says the game will be unavailable in its digital format until further notice. It’s also not clear if Microsoft plans to similarly yank the game from its digital storefront or offer full refunds.
CD Projekt Red has committed to releasing patches to improve Cyberpunk 2077. The company has already released one post-launch update, and in a December 13th statement, the studio said another update is coming within the next 7 days. More significant patches are planned for January and February. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” the company said.